The Healthwatch Good Engagement Charter sets out nine principles for good practice in talking with and involving local people in health and care.
The Charter is to guide engagement approaches and work. It is aimed at
local NHS and other organisations that work to gather feedback and involve
people in how services are set up, delivered or reviewed.
The Charter was published in 2013 by Healthwatch Coventry and Healthwatch Warwickshire after we spoke to local people.
We are now reviewing what it says. To start this, we held a discussion group.
The discussion about current approaches to engagement and involvement
highlighted three important issues to be addressed in the new ways of