Welcome to Healthwatch Coventry

Our Helpline service 

Currently it is best if you can contact our information helpline by email if you can. We can then call you back if you give us your phone number.

If you are unable to do this you can still phone our information helpline on 024 7625 2011 but you will not be able to leave a message and so may need to keep trying.  The helpline is open Monday to Friday 9.30am-4.00pm. We will always try to respond to you as soon as we can but it may take us longer than usual.

NHS complaints 

Further support with finding your way through the NHS complaints process is available from the Independent NHS Complaints Advocacy Service Find out more about what this offers

Read what care home managers told us about their experiences of providing care since Covid-19, what helped and what was learnt

Healthwatch Coventry worked alongside Healthwatch Warwickshire to find out the impact changes to services and support resulting from Covid-19 were having. Issues raised include communication and the impact on mental wellbeing. 

Read what services dentists in Coventry are able to provide after re-opening in June.

Read what our volunteers thought of local GP practice websites when we looked at them for infomation related to Coivd-19 and GP services

Read what Coventry people said was important to think about for the use of digital technology for NHS appointments; plus communication and involvement in GP services. 

Help with making a complaint using the NHS complaints process