Welcome to Healthwatch Coventry

Changes to our services due to Covid19

We have changed how we work due to the impact of the coronavirus. We are likely to have less staff available and need to work in different ways. Our information helpline is still available but it is best if you can contact it by email if you can. We can then call you back if you give us your phone number.

If you are unable to do this you can still phone our information helpline on 024 7625 2011 but you will not be able to leave a message and so may need to keep trying.  The helpline will be open Monday to Friday 9.30am-4.00pm.

The independent NHS Complaints Advocacy service will be providing support with NHS complaints by phone and email. Face to face appointments will not be possible at this time. Please use the information line number and email above to reach this service.

We will always try to respond to you as soon as we can but it may take us longer than usual.

Information on Coronavirus

Stay alert

The latest advice from the Government  means you must:

  • stay at home as much as possible
  • work from home if you can
  • limit contact with other people
  • keep your distance if you go out (2 metres apart where possible)
  • wash your hands regularly
  • Do not leave home if you or anyone in your household has possible Covid-19 symptoms.

Read the latest advice and information about the Coronavirus from the NHS.

Go to information about local NHS services, local support services and information about keeping well and staying safe

Read some stories of how lockdown has affected people's lives

Volunteers week 2020

We would like to thank all our volunteers past and present for all your support, it would not be possible for us to do what we do without you.

Read some volunteer stories from past and present volunteers.

How to access local support when you are self isolating

If you are unable to leave your home due to COVID-19 (coronavirus), and do not have any one to help you then Coventry City Council may be able to help you with a number of services.

Using technology in NHS care

Read what you told us in our what do you think Coventry survey on future use of technology  to support NHS care and communication and involvement in GP services

Reports of visits to care homes

Read three new reports of our visits to care homes in Coventry. We visted Allesley Hall, Arden Park and Evedale care homes. We asked how health needs are met, about activities and quality of life factors.

Have your say

We listen to local people...

Your experiences of health and social care are important to us. We work for better local services

Respite care report

We asked family carers and those they care for about their experiences of respite or replacement care provision. Find out what they said and what the Council is doing as a result.

Healthwatch information line

Just Ask...

Our information service answers questions about NHS and social care services