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Our Information Service

We can answer your individual questions about local NHS and care services. 

We can point you in the right direction for information or support if you need to know what your options are, if you have a concern or want to complain about local services. 

Please contact our Information Line by:

completing our online form which will email to us

0300 0120315 

Go to information about mental health and wellbeing services open over Christmas

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Coronavirus

Read the latest information and advice about Covid-19.

Find out how to protect yourself and others, local support and what to do if you have symptoms.

It is important to stay informed from official sources.

Read more

Advice and information

View all

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How to access your GP
GP surgeries still want people to get in touch when they need to, they are open and can help. Watch a video...
8 December 2020
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Can I visit someone in a care home now?
Take a look at what the guidance around visiting your loved ones in care homes really means in practice.
3 December 2020
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Think you need to go to A&E? Call NHS 111 first
The NHS is providing a new way for you to access urgent care from the 1 December.
2 December 2020
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Guidance to parents and guardians about booking a coronavirus...
Find out when you should book a coronavirus test for your child.
22 September 2020

413,000 people in England accessed Healthwatch advice and information online or contacted us with questions about local support.