In order to provide you with information we record your personal contact details and information about your query. This also helps us if you return to us with any more questions and to check what people think of our service. We do not sell your information. We will only pass on your information to external organisations that could help you if you give us specific consent. We keep logs of issues raised with Healthwatch Coventry. When we do this we will not include your name, address or any other personal details and we take steps to make sure any examples of experiences of services we use are not identifiable.