Healthwatch Coventry Annual Report 2022-23

This year has been a time of growth in the reach and influence of Healthwatch Coventry and of significant pressure in NHS and social care services.

Read our summary of how we heard the experiences of local people and worked for better NHS and social care services in Coventry.

• We reached 17,253 people who talked to us or used our information
• We published 8 reports about the improvements people would like to see to health and social care services.
• Our 37 outstanding volunteers who gave 777 hours to make care better for our community

• We increased our social media reach by 239% this year by  working to connect with local people and online groups

The top 5 topic areas we have been contacted about were:

• Access to services
• Communication issues – not getting information needed at the right time in the right way
• Concerns about medical care
• Delays and waiting times
• How NHS complaints were managed or access to Patient Liaison Services

This year marks a special milestone for Healthwatch. Over the last ten years, people have shared their experiences, good and bad, to help improve health and social care. A big thank you to all our who inspired change.