Our annual report 2024-25
How we have made a difference this year
We completed three community reports hearing people’s experiences of health and care, we heard from: men, people from disadvantaged areas and young people.
Our volunteers contributed to the development of a new visiting policy for University Hospital Coventry and Warwickshire, that was easy to understand and fair for everyone
Our Clear Information Volunteers looked at NHS complaints processes identifying positive improvements to communication, so people know that complaints are encouraged.
We have developed relationships with LGBTQ+ groups and identified care needs for trans people waiting for treatment as an issue, impacting on mental health.
Our highlights
2,971 people shared their experiences of health and social care services with us, helping to raise awareness of issues and improve care.
12,692 people came to us for clear advice and information on topics such as how to raise a complaint and finding information on NHS services.
Our work was supported by 43 amazing volunteers
Healthwatch has given me the opportunity to grow and speak with other people, to hear their stories. I enjoy listening to people and like to make a difference.
