A Case study of how our Information service has helped a local resident

We empowered a person to understand their options and the differences between legal and NHS complaints routes

Rushna* contacted us seeking to make a negligence claim against maternity services. She felt that an apology alone did not address the impact of her experience on her health.

We explained that while Healthwatch cannot support legal claims, we provided guidance on accessing solicitors for negligence cases. We also outlined the NHS complaints process, highlighting that it can help gather evidence and support a negligence claim. Rushna was referred to the Independent Health Complaints Advocacy (IHCA) Service for further support.

*Name has been changed

Thanks for your information it's great and very useful

Rushna

Outcomes and Impact achieved

Rushna was empowered to understand her options and the differences between legal and NHS complaints routes.

She received a referral to IHCA, ensuring expert support to pursue her concerns effectively.

This support enabled Rushna to take informed action, providing clarity, advocacy, and reassurance, and ensuring her voice is represented in the healthcare accountability process.