Speaking up for better care - Our annual report 2025-26
Read about our work listening to local people and working to make health and social care better over the past 12 months
How we have made a difference this year
- The Pharmacy First Awareness report highlighted key issues that would improve awareness and referral paths to get the best use of the services. This contributed to service improvement conversations.
- Our focus on promoting Healthwatch within all areas in the city , which increased visits to our website by 82% and awareness of what we do by 74% in communities.
- During Housing with Care Enter & View visits, we provided recommendations to improve facilities, emphasized mental health importance, and highlighted high onsite café meal costs. This informed discussions about Activities
- From monthly engagement, we highlighted access barriers, delays and appointment issues, influencing calls for improved communication, reduced waiting times, better systems, and more responsive, patient-centered services
- Our insight on NHS app digital highlighted difficulties in inconsistencies across GPs and improvements that are needed. This contributed to service improvement conversations with the PCN
Our highlights
- In 2025/2026 we supported more than 94,051 people to have their say and get information about their care. We employed 4 staff and, our work was supported by 14 volunteers.
- 936 people shared their experiences of health and social care services with us, helping to raise awareness of issues and improve care.
- We received 37,142 website visits over the year, demonstrating strong interest in our services and information.
- Our social media activity reached 55,973 users, enabling us to connect with communities and amplify key messages
- We published 17 reports amplified local voices on access, digital inclusion, family support and Housing with Care
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Our Volunteers dedicated 695 hours to Healthwatch to enable to hear the voices of Coventry
I came to build a skill. I stayed because I found a purpose
