Our annual report for 2021-22

Read our annual report to find out the work we did to improve health and social care in the past 12 months.
Magnify glass
As the NHS undergoes significant structural change, Healthwatch Coventry remains ready and committed to representing the voice of patients and the wider public
— Stuart Linnell, Healthwatch Coventry Chair

How we have made a difference this year

We have supported the Covid-19 vaccination programme by setting up a vaccination information webpage and updated this several times a week. There were 38,280 visits to this page.

When people struggled to see their GP, we made sure that people’s experiences were known by the health regulator and local decision makers.

With non face to face appointments being used a lot, we continued to use our findings and feedback from local people to help services understand barriers.

We made recommendations for action to improve GP phone accessibility after testing this out

Our highlights

497 people shared their experiences of health and social care services with us, helping to raise awareness of issues and improve care.

405 people came to us for clear information about topics such as local Covid-19 vaccination

We had 48,720 visits to our website advice and information articles

We’re lucky to have 31 outstanding volunteers, who gave 775 hours to make care better for our community.

As a volunteer with the Clear Information Group my time is spent ensuring information about Coventry's healthcare resources is accessible to all. Joining the group has allowed me to give back to a city that has welcomed me with open arms - I really feel part of the community!
— Healthwatch Volunteer


Healthwatch Coventry annual report 2021-22