How we have made a difference this year
We have supported the Covid-19 vaccination programme by setting up a vaccination information webpage and updated this several times a week. There were 38,280 visits to this page.
When people struggled to see their GP, we made sure that people’s experiences were known by the health regulator and local decision makers.
With non face to face appointments being used a lot, we continued to use our findings and feedback from local people to help services understand barriers.
We made recommendations for action to improve GP phone accessibility after testing this out
497 people shared their experiences of health and social care services with us, helping to raise awareness of issues and improve care.
405 people came to us for clear information about topics such as local Covid-19 vaccination
We had 48,720 visits to our website advice and information articles
We’re lucky to have 31 outstanding volunteers, who gave 775 hours to make care better for our community.