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Patient experiences of the non-emergency patient transport service
In late 2015 and early 2016 we carried out two patient surveys to gather feedback from people who use the non-emergency patient transport service.
20 May 2016
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Enter and View: Fountain Lodge Nursing Home
We visited Fountain Lodge nursing home to ensure that people who may be vulnerable and less able to raise their voices have the opportunity to speak to us. We looked at how residents' physical health needs are supported.
16 May 2016
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Enter and View: Caludon Centre, Fennel Day Hospital and Hawkesbury Lodge Rehab Centre
This report presents the findings of visits to mental health services for Coventry residents, including day services and rehabilitation services.
26 February 2016
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Review of information for patients and the public about Coventry GP practices
We reviewed patient information about GP services in order to see where this can be improved and promote good practice. We looked at practice websites, the NHS Choices website and practice leaflets.
31 October 2015
Report
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Review of Coventry City Council website - usability of community service pages
We provided feedback on a new website being developed by Coventry City Council.
18 July 2015
Report
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Annual report 2014-15
Find out about the work we did in 2014-15.
30 June 2015
Report
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Suggestions for quality measures for care home contracts
Having completed a series of care home visits we used what we had found to produce this list of quality factors which should be used when commissioning care home services
28 June 2015
Report
NHS Trust Quality Accounts 2015: Our commentaries
NHS Trusts must produce Quality Account documents each year to set out evidence about the quality of their services and to set quality priorities for the next year
15 June 2015
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Enter and View: Arden Park Care Home
We visited Arden Park Care Home to ensure that people who may be vulnerable and less able to raise their voices have the opportunity to speak to Healthwatch Coventry, and to look at how residents' physical health needs are supported.
1 June 2015
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GP quality in Coventry - what people think a good service is
Healthwatch gathered the views of 271 local people to understand the factors people though made a good quality GP service for them.
6 February 2015
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Routes for patients to raise concerns at UHCW
We visited University Hospital in Coventry to ask patients if they knew how to give feedback or raise concerns with the Trust
17 December 2013
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Good Engagement Charter
We worked with Healthwatch Warwickshire to produce a simple 9 step approach tool to help make engagement worthwhile for organisations and individuals.
10 December 2013
Report