Enter and View Revisit Report to Ward 43 University Hospital Coventry and Warwickshire
We returned to visit ward 43 because of concerns identified during our original visits. The first visit took place in November 2023 and second in February 2024. The first report in 2023 showed a high level of concern about the atmosphere on the ward and ward culture. These concerns also included, patients' privacy and dignity not being adhered to, protected mealtimes, where patients were not being prepared adequately, and not enough time given for their meal.
Our original visits led to a specific action plan being put in place to address the concerns raised.
Following the second Enter and View visit to ward 43, we were aware of significant improvements across the board, which we acknowledged that they showed action plans were being followed.
The third visit to Ward 43 was a result of requests and feedback from stakeholders and steering group to see if the changes had been embedded, leading to long term transformation for the ward. Healthwatch Coventry Steering Group agreed this project to see if the progress on the ward had been achieved and continued. We found that levels of care, communication and nutrition had improved to a high level.
Areas for Ongoing Improvement and Consideration
- Ensure removal of items stored in the public toilet
- Continue positive work with nutrition guardian, and with food service and readying people for mealtime. Look at people’s medication needs especially for diabetics
- Explore communication styles between doctors, consultants and patients about discharge and care - how this can be improved
- Ensure positive aspects of staff experience for Ward 43 continue through updated training plan, highlight positive environment
- Consider future needs of Ward 43 in terms of equipment/funding
This Enter and View revisit to Ward 43 demonstrates that significant and sustained improvements have been made since our previous visits in 2023 and 2024. The concerns previously identified in relation to ward culture, dignity, and mealtime practices have been meaningfully addressed, and there is clear evidence that positive changes have been embedded into day-to-day practice.
