Experiences of people using Family Hubs
98% of people rated the services Good or Very Good. Overall, many of them were happy with the service and felt very satisfied with the service. However, some communication issues were raised when there were any issues that needed to be discussed regarding the child health conditions. It was apparent that there were some language barriers that were not addressed which made it difficult for the parents to understand who didn’t speak English.
The following considerations were presented:
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Increase awareness of Start for Life services by improving verbal communication, signage, and written information, making it clear that key services such as baby weighing are free.
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Address language barriers by improving access to interpretation services and providing translated information to support families whose first language is not English.
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Strengthen infant feeding support by improving referral pathways, response times, and early access to specialist support.
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Improve experiences of perinatal mental health services by ensuring communication is compassionate, clear, and supportive, and by regularly reviewing service user feedback.
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Ensure safe, age-appropriate environments by reviewing activities, resources, and supervision arrangements, particularly in settings supporting vulnerable families.
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Provide clearer pathways for children over the age of two, including age-appropriate sessions and information on next-step services.
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Increase engagement with younger parents through targeted outreach and more accessible session options.
Read our report to find out more.
