Report of visit to Youell Court care home
We visited to find out:
- How residents health needs are met e.g. accessing GP appointments, dentistry, hearing services
- How residents have choice and control in their day to day living
- What the care home environment was like, including dementia friendly design
We saw and heard about many positive aspects to the care provided at Youell Court. The residents we spoke to were happy living in the home. Staff described and demonstrated a caring ethos.
The home is also advanced in its use of electronic care records and has adopted good practice models of care.
We made recommendations with suggested improvement about residents’ hearing, dentistry, maintenance and staffing.
Our recommendations to the home management
- Ensure that all residents' hearing is regularly reviewed, whether they wear hearing aids or not. Some people are unaware of hearing deterioration. Use the guidance for care settings from the Royal National Institute for Deaf People
- Ensure residents have dental check-ups at defined intervals. National Institute for Health and Care Excellence (NICE) guidance explains the support care home services should offer to residents when it comes to their oral health.
- Put in place/ review process for regular checks to ensure lights are working in bathroom area and put signs up when out of action. We reported faults during our visit – it was unclear how long these had been faulty
- Review the staffing ratio for night shifts
- Use a picture board to display which staff are on shift in particular during the night, to make it visible and ensure residents are aware of who to contact.
The manager responded with a full action plan to address our recommendations and make changes.
About this care home
Youell Court Care home Skipworth Road, Coventry, CV3 2XA provides accommodation, nursing, and personal care for up to 40 residents aged over 65. It has a separate floor where the primary need is dementia care.
We visited on 24 November 2022 between 10.00am – 3.00pm.
Read more about Youell Court from the Care Quality Commission
