Enter and View visit to Evedale Care Home

We visited Evedale care home to ensure that people who may be vulnerable and less able to raise their voices have the opportunity to speak to Healthwatch Coventry, and to look at how residents' physical health needs are supported.

We collected our information by speaking to 9 residents, 2 members of staff and the home Manager. Two informal conversations with other care staff were also noted. We also left some questionnaires for visitors to complete and return in our freepost envelope. Whilst we were carrying out our visit, two visitors completed questionnaires, which we took away with us.

Recommendations:

Responsiveness

Develop a plan to ensure:

  • Residents are mobilised out of their rooms
  • Residents are supported to get washed and dressed earlier in the day and, were possible, at a time of their choosing
  • Staff are able to respond to call bells more quickly to address residents’ needs

Noise levels

  • Address the disruption to other residents from the noise of the call bell alarm constantly ringing on the ground floor

Activities and interactions

Develop a plan for resident activities and interactions:

  • Focusing on developing community links including developing volunteering opportunities to support activities and interaction
  • Finding out what activities residents would like to take part in/do
  • Providing social interaction between and with residents

Independence and support

  • Ensure that call bells and water jugs are accessible in residents’ rooms at all times

Residents health

  • Improve the support for residents to keep their teeth clean by ensuring daily support for cleaning teeth
  • Ensure all residents have their feet checked so that issues such as sore heels are identified

Communication

  • Provide information to all new residents/family carers about the home, its services and policies and procedures and charges for additional services (e.g. podiatry)

Further develop dementia friendly design

  • Ensure all taps are clearly labelled hot and cold
  • Support residents/families who choose to, to personalise their room doors
  • When the home is next decorated pick dementia friendly colours/schemes

Temperature control

  • Ensure a consistent acceptable temperature is maintained throughout the building including toilets and bathrooms.

Disabled Access

  • Fix the uneven paving near the drop curbs in the car park

Downloads

Download the full report to find out more information about the visit and also to find out the response from the care home Manager.

 

Report of Enter and View visit to Evedale care home

You might also be interested in