We collected our information by speaking to the home Manager, five residents, three members of staff, including a Nurse, a carer and the Volunteer Co-ordinator. We received two returned questionnaires from visitors who were there at the time of our visit.
- Improve communication around activities within the staff team and with residents
- Find ways for residents to be empowered by being involved in the planning of activities
- Ensure that all residents’ hearing is regularly reviewed whether or not they wear hearing aids. Some people are unaware of hearing deterioration
- Make use of the guidance from Action for Hearing Loss
- Make sure that the entry process at the front door is clear and that all staff are trained to receive visitors.
- Clearly signpost disabled parking spaces
- When temporary objects (e.g. Christmas trees) are introduced make sure these do not obstruct disabled access
- All residents should be given the opportunity to have a routine dental appointment on a regular basis
- Recommendations in the CQC Smiling Matters report should be adopted
Dementia friendly design
It is good practice to integrate this approach into upgrade programmes to ensure that:
- Decor is dementia friend
- Signage is dementia friendly
- Taps are clearly marked hot and cold
- Make sure these are obstacle free and taps are easy to tum on and off.
Download the full report to find out more information about the visit and also to find out the response from the care home Manager.