A Case study of how our Information service has helped a local resident
We met Gary during a community outreach session at the local library. Initially, Gary spoke about his experiences with his GP practice but went on to share the challenges he is currently facing due to homelessness. He described relying on a local organisation to access basic facilities such as a shower and washing machine; however, on recent visits, these services had been unavailable due to equipment being out of order.
Although we identified the main contact number for the local Homelessness Team, Gary explained that he had recently sold his phone and had very limited funds, meaning he was unable to make the call himself. Attempts to contact the service on his behalf were also challenging due to long waiting times.
We engaged with council staff based at the library, who advised that Gary could use their phone free of charge. We shared this information with Gary and discussed how he could access this support. Gary indicated that he would return to the library later that day to use the phone and contact the Homelessness Team directly.
Outcomes & Impact achieved
Gary was provided with a practical and accessible route to contact the Homelessness Team and raise the issues he was experiencing.
Conclusion
This case highlights the importance of flexible, community-based support and partnership working. By identifying a simple, local solution, Gary was enabled to take a step towards addressing his immediate needs and accessing further assistance.
