We find out the views of those using carers breaks
We asked family carers and those they care for about their experiences of respite or replacement care provision. We wanted to find out if the service met the needs of those who usually do the caring role and those who are cared for.
31 October 2019
Councils need to promote a culture of learning from complaints
Healthwatch England are urging councils to learn from complaints and not just to count them but to identify why complaints were being made, the frequency of specific or common complaints and how to achieve a resolution.
24 September 2019