Having Your Say
The National Health Service is undergoing yet another revision to how it works. An ‘Integrated Care System’ (ICS) is being established for each area of the country, the idea being to bring together the organisations and agencies involved in our health and care services and in doing so improve the lives of people who live and work in each locality.
Healthwatch, as the local health and care champion, is playing its part in this reorganisation. There is a local Healthwatch for every community in England now ensuring public representation within the new structure. Healthwatch Coventry is playing its part and is in regular contact with those at all levels of the ICS.
To secure and understand the views of local people we regularly conduct surveys and invite responses about the issues that affect all of us in our contact with health and care providers. That means that we ask many questions and that we listen and assess local views and opinions.
To do that fairly and appropriately we established what we called a ‘Good Engagement Charter’ some years ago. In the light of the current changes we thought it sensible to revisit that Charter and ensure that it was relevant and effective. We understand that not everyone wants to be approached in the same way as others, and that in this day and age there are many new and innovative ways of keeping in touch with what people are thinking. The revised Charter seeks to address that.
It will form the basis of how Healthwatch Coventry and other partner organisations engage with you and people throughout the local community.
The revised Charter is now called the Healthwatch Coventry Good Engagement Principles.
Read more about what these say and how we conducted that review:
