Volunteer Story - Gillian

Read about Gilian's experience of volunteering with us as an Authorised Representative in her own words.

I joined Healthwatch Coventry in 2015, as I wanted to support local people (especially the more vulnerable and less able, who are often not heard) to voice their views and opinions about the NHS and social care services they use.

I have been involved in a wide variety of projects which this year included: collating a draft report about respite care services from completed questionnaires, where family carers and the people they cared for were asked about their experiences. Visits to care homes; talking to service users, carers, relatives and staff and observing care.

Personally, I enjoy being part of the team at Healthwatch Coventry, working towards making a positive difference to services used by local people and engaging with people from all walks of life. As an individual, I feel that I have a greater respect for others and I more fully understand the importance of listening to and valuing the opinions of other people.

Gillian, Authorised Representative volunteer

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