Your Care, Our Focus: UHCW Outpatients Report
Find out about our recent visits to outpatients at University Hospital Coventry and Warwickshire (UHCW)
We spoke to 353 people at our recent visits to Outpatients at UHCW. We gave people the opportunity to share their experiences of health and care services with us.
People were mainly positive about their experience of health services in Outpatients, In fact, 96 people said their experiences were between 8 and 10 out of 10, and some patients cannot praise services enough but some people struggled due to lost appointments, cancelled appointments and not receiving the referral when they wanted it.
Key Themes and Recommended Priorities
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Communication - Improve communication
- Waiting Times and Delays - Reduce waiting uncertainty
- Administration and Coordination - Improve administration and coordination
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Access and transport, Inequalities and Accessibility - Improve access and inclusion
Next steps
The findings and considerations will be included in this report and shared with University Hospital Coventry and Warwickshire. Additional information will be added to Healthwatch intelligence and may inform future work priorities.
