NHS Trusts must produce a Quality Account document each year to set out evidence about the quality of their services and to set quality priorities for the next year.
We write down our thoughts on what the Trusts say by producing a commentary which must be published in their Quality Account documents.
We consider if a Trust’s quality account:
- Reflects people's real experiences as told to Healthwatch
- Shows a clear learning culture in the Trust that allows people’s real experiences to help the provider get better
- Priorities for improvement are challenging enough and is it clear how improvement will be measured