Annual report 2018-19

This report summarises the work we did in 2018-19 to listen to local people and work for better health and care service in Coventry
Close up image of Healthwatch England's annual report for 2017/18

Highlights from the year

  • More user friendly information resulted from Healthwatch involvement in the drafting of leaflets
  • Managers and planners heard the experiences of patients/ families about ‘Discharge to Assess’ and ‘Reablement’ short term support
  • Those in charge of the service heard the experiences of people using Prescription Ordering Direct and acknowledged issues
  • 350 people received the information they needed about health and care services
  • The hospital has created a work priority about how patients' existing medication is managed on wards after we raised this
  • 2167 local people told us about their experiences of a number of different areas of health and social care
  • We provided an alternative patient/public perspective at meetings about plans for health and care services
We work hard to ensure that our recommendations do not go unheard and carry out follow up to make sure that work is taken forward
— Stuart Linnell MBE, Healthwatch Coventry Chair

Downloads

Find out more by reading our annual report 2018-19

Download our annual report 2018-19

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