How we work to make sure local people can use information about services
Clear information empowers local people to know about and use NHS and care services.
We have recruited local people as Clear Information volunteers to review information from an ordinary person's point of view. They check if it makes sense and gives the information they want.
The Clear Information volunteers are local people from different backgrounds with differing needs and perspectives. They are not trained and don't need any qualifications.
The group can look at a variety of formats e.g. leaflets, letters, videos, web content or other items that contain information aimed at patients/public.
The focus is on clear and plain information. We ask group members questions like:
- How easy was this to read?
- What did you understand?
- And what didn’t you understand and for suggestions for what would help.