How to raise your concern, issue or complaint about Healthwatch Coventry

You can choose to either:

Raise your concern or problem informally     

You can choose to discuss your concern or issue with Healthwatch services with a member of staff at Healthwatch Coventry to see if this can be resolved or if you just want to bring it to our attention. You can speak to the Service Manager or email at: lhowat@citizensadvicemidmercia.org.uk

 

Raise formal complaint

Healthwatch Coventry is provided by a local Charity called Citizens Advice Mid Mercia. Therefore you can make a formal complaint which will be investigated through the Citizens Advice Mid Mercia complaints policy and process. We will accept complaints up to 6 months from the date of the incident or issue.

Please write to the:

Health Services Manager
Citizens Advice Mid Mercia,114 Church Street, Church Gresley, Swadlincote, Derbyshire, DE11 9NR

Please give information about your complaint and include:

  • Your name and contact address and email or phone number
  • Who or what has caused your concerns
  • When and where this happened
  • What results you would like to have from your complaint

Investigation and response

Citizens Advice Mid Mercia will acknowledge receipt of a complaint within 7 working days.

An investigation will be carried out and a response will usually be given within 30 working days. If the complaint is complex and a response cannot be made in within 30 working days Citizens Advice Mid Mercia will let you know what time frame will be possible and keep you updated.