People's experience of Pharmacy First
We wanted to hear what people’s experiences are of Pharmacy First, to identify any positive and negative experiences to inform the service and feed into the Needs Assessment of Pharmacies, as part of the local authority feedback. We also wanted to hear what the Pharmacists thought of the service and how it worked for them.
164 people completed our survey on line or in person and we visited 20 pharmacies across the city and spoke to 12 pharmacists about their experiences of Pharmacy First.
Overall, we found positive a response about Pharmacy First, with some concerns around a lack of knowledge by GP and at the general population, but there are lots of ideas for change.
Ideas for change
Increase marketing and communication of Pharmacy First for doctors and pharmacies
Have a chair available in pharmacies, if there isn’t one already
Raise awareness of how pharmacies can treat minor ailments efficiently and professionally
Raise awareness around charging structures for people who are accessing Pharmacy First. If you are exempt, you should not pay for these
