Councils need to promote a culture of learning from complaints
Healthwatch England are urging councils to learn from complaints and not just to count them but to identify why complaints were being made, the frequency of specific or common complaints and how to achieve a resolution.
24 September 2019
Seven pieces of information that you should expect to receive after being diagnosed with dementia
The National Institute for Health and Care Excellence (NICE) has put together a guide to help with planning support after being diagnosed with dementia including seven pieces of information you should expect to receive:
12 June 2019
Six things you should expect from social care support
The National Institute for Health and Care Excellence (NICE) has developed guidance to help make you and social care professionals understand what care people can expect and how to support you to make decisions about your own care.
9 May 2018