Healthwatch Coventry and Healthwatch Warwickshire have published a Good Engagement Charter setting good practice for when patients, carers and members of the public are asked to give their views, or get involved in their services.
Engagement can be anything from having conversations with people about their experiences of using services, to surveys, consultations, and involvement in service redesign.
We have received comments that people sometimes find that engagement is not meaningful for them. Therefore we looked into this further and researchers gathered the experiences of engagement and views on good practice from 271 local people through a survey, interviews and focus groups.
- Download the Engagement Charter (PDF document 207 KB)
- Download Good Engagment Charter toolkit for managers and workers undertaking work to engage with patients/public (word document 100KB)
- Download the report of our findings -published June 2013 (PDF document 725 KB)