Welcome to Healthwatch Coventry

Our Helpline service 

Currently it is best if you can contact our information helpline by email if you can. We can then call you back if you give us your phone number.

If you are unable to do this you can still phone our information helpline on 024 7625 2011 but you will not be able to leave a message and so may need to keep trying.  The helpline is open Monday to Friday 9.30am-4.00pm. We will always try to respond to you as soon as we can but it may take us longer than usual.

NHS complaints process re-started

During the peak of Covid-19 the NHS complaints process was paused. It has now restarted, so individuals can once again get their concerns about NHS care investigated. We have guides to the process on this website

Further support with finding your way through the NHS complaints process is available from the Independent NHS Complaints Advocacy Service Find out more about what this offers

Information on Coronavirus

Stay alert

Have your say

We listen to local people...

Your experiences of health and social care are important to us. We work for better local services

Using technology in NHS care

Read what you told us in our what do you think Coventry survey on future use of technology  to support NHS care and communication and involvement in GP services

Healthwatch information line

Just Ask...

Our information service answers questions about NHS and social care services 

NHS Complaints Support

Help with making a compliant using the NHS complaints process

Reports of visits to care homes

Read three new reports of our visits to care homes in Coventry. We visted Allesley Hall, Arden Park and Evedale care homes. We asked how health needs are met, about activities and quality of life factors.

How to access local support when you are self isolating

If you are unable to leave your home due to COVID-19 (coronavirus), and do not have any one to help you then Coventry City Council may be able to help you with a number of services.