Other work

Review of Coventry City Council website and content

Healthwatch Coventry undertakes qualitative research to gather evidence about what local people think and want from local services. For this piece of work we decided to revisit the original mystery shopping exercise we used in 2012 to gather intelligence.  This consisted of  ‘shoppers’ (volunteers who were given tasks to undertake searching on Coventry City Councils social care pages) who had varying Internet surfing skills reading 5 different scenarios about  situations relating to social care then armed with this information exploring Coventry City Council’s Community Services web pages to find relevant useful information.

Download the report Review of new Coventry City Council website and content (PDF 265KB)

An investigation of breastfeeding support in Coventry

We investigated the delivery of breastfeeding support in Coventry We commissioned FWT- A Centre for Women to carry out a survey and focus groups to gather feedback from 279 women, including BME women and women in the most deprived areas of the City, on their experiences of breastfeeding support before birth, in the hospital and in the community.

Healthwatch Coventry response to local consultations

Freedom to speak up: whistleblowing policy for the NHS

NHS Trust Development Agency and NHS England are looking for feedback on the first version of the national policy for whistleblowing. This consultation, on what would be the first national whistleblowing policy, aims to improve services for patients and the working environment for staff across the health sector.

Download Healthwatch Coventry response to Freedom to speak up: whistleblowing policy for the NHS (PDF document 177KB)

Coventry and Rugby Clinical Commissioning Group - Primary Care Strategy

Coventry and Rugby Clinical Commissioning Group (CRCCG) have produced a draft strategy for primary care.  The document outlines the key themes and a work plan for action .

Download Healthwatch Coventry response  to draft strategy for primary care (PDF document 234KB)

Coventry and Rugby Clinical Commissioning Group Commissioning Intentions 2016/17

Healthwatch Coventry have responded to the recent Coventry and Rugby CCG consultation, which sets out what the CCG will focus on its role of spending £500 million of the NHS budget on behalf of local people in Coventry and Rugby. 

Download Healthwatch Coventry response to Coventry and Rugby CCG commissioning intentions 2016/17 (PDF document 209KB)

Young people’s views on health and care services

Healthwatch Coventry completed a peice of work which looked at gathering the views from young people to find out what is important to them about their own personal health and well being.

Download Findings from pilot survey on young people’s views on health and care services (PDF document 449KB)

Summary of issues for local people identified by Healthwatch Coventry

We have published the report Health and Care in Coventry: A summary of issues for local people identified by Healthwatch Coventry to:

  1. Highlight the top concerns we have been hearing from people in Coventry over the last 12 months
  2. Summarise work which Healthwatch has been doing to raise these concerns and influence action
  3. Summarise the work of other organisations to address these concerns
  4. Flag up further actions which are needed and by which organisations

The report sets out how we have gathered insight into local NHS and care services and the top concerns we have found in 2014-15.