Other work

Review of Coventry City Council website and content

Healthwatch Coventry undertakes qualitative research to gather evidence about what local people think and want from local services. For this piece of work we decided to revisit the original mystery shopping exercise we used in 2012 to gather intelligence.  This consisted of  ‘shoppers’ (volunteers who were given tasks to undertake searching on Coventry City Councils social care pages) who had varying Internet surfing skills reading 5 different scenarios about  situations relating to social care then armed with this information exploring Coventry City Council’s Community Services web pages to find relevant useful information.

Download the report Review of new Coventry City Council website and content (PDF 265KB)

An investigation of breastfeeding support in Coventry

We investigated the delivery of breastfeeding support in Coventry We commissioned FWT- A Centre for Women to carry out a survey and focus groups to gather feedback from 279 women, including BME women and women in the most deprived areas of the City, on their experiences of breastfeeding support before birth, in the hospital and in the community.

Young people’s views on health and care services

Healthwatch Coventry completed a peice of work which looked at gathering the views from young people to find out what is important to them about their own personal health and well being.

Download Findings from pilot survey on young people’s views on health and care services (PDF document 449KB)