Our user friendly guides
- Download our guide to the NHS complaints process (PDF document 500 KB)
- Download our information sheet on writing a complaint letter (PDF document 122 KB)
- Download our template complaint letter (Word document 30 KB)
Resolving a concern informally
If you have an ongoing experience which is causing concern and you want this to be put right, it is usually best to contact the healthcare organisation directly.
Where the NHS organisation has one you should do this through their Patient Advice and Liaison Service (PALS). You can find more information about how to raise a concern with different NHS services on our NHS services page
Making a complaint
If you cannot resolve your problem informally, or if the issue that you are concerned about has happened in the past but you feel that it was unacceptable, you can make a formal complaint to the organisation concerned.
If you are dissatisfied with the response provided by the NHS organisation you can take your complaint to the Health Service Ombudsman.
NHS Complaints Advocacy support
We work with Coventry Law Centre which provides independent, confidential advice and support with making complaints about NHS services.
Due to the Covid19 outbreak NHS Complaints advocacy support will be working by phone and email. Face to face appointments will not be possible at this time.
If possible please contact Complaints Advocacy Support by email
Or phone 024 7625 2011 Monday to Friday 9.30 - 4.00pm. Please be aware that due to the changes we have had to put in place you will not be able to leave a message on this phone line and may need to keep trying.
We will respond as quickly as we can but we are having to work differently due to the Coronavirus.