Joint work to set standards for listening to local people

Healthwatch Coventry and Healthwatch Warwickshire have worked together to provide NHS and social care organisations with a simple 9 step guide to use when talking to patients, service users, carers and the public to consult or gther feedback and views on services. The Charter was developed after the views of 271 people across the area were gathered. Go to the Charter and our research report which led to its creation.