Responding to the report, Imelda Redmond, National Director of Healthwatch England said:
“Concerns over access to and the quality of mental health and learning disability services is one of the key things people continue to raise with Healthwatch, with the feedback provided overwhelmingly negative when compared to other parts of the NHS and social care.
“Unfortunately, the CQC’s findings come as no surprise to us and confirm that this is a nation-wide problem. We agree that urgent action is required, particularly on staffing levels, to ensure that people can get the help they need.
“We are pleased to see organisations such as CQC, recognising the value of listening to people’s experience of care. By using the ‘Share Your Experience’ comments alongside inspection reports and case studies, CQC has been able to gain a much clearer picture of what is happening in services and importantly what needs to be improved.”
Ian Trenholm, Chief Executive of Care Quality Commission said:
“In this year’s State of Care, we have highlighted mental health and learning disability inpatient services because that’s where we are starting to see an impact on quality – and on people. There has been a deterioration in ratings in these services – and our inspection reports highlight staff shortages, or care delivered by staff who aren’t trained or supported to look after people with complex needs, as a reason for this. "