NHS England together with Ipsos MORI, have published the latest Official Statistics from the GP Patient Survey. The survey provides information on patients’ overall experience of primary care services and their overall experience of accessing these services.
Key headlines show that:
- The majority of individuals (84.8%) rate their overall experience of their GP surgery as good, with more than two in five (42.9%) rating their experience as ‘very good’. Compared to 2016, the proportion of individuals who rate their experience as ‘good’ has decreased by 0.9 percentage points from 85.7%.
- The majority of patients (86.7%) say the receptionists at their GP surgery are helpful, a decrease of 0.6 percentage points from 87.3% since 2016.
- Nearly two in three patients (64.2%) say they normally wait 15 minutes or less after their appointment time to be seen, a decrease of 0.7 percentage points from 64.9% since 2016.
- Three in four patients (76.2%) are satisfied with their GP surgery opening hours, a decrease of 1.0 percentage point from 77.3% since 2016.
- In 2017, 3.2% of patients say they have a written care plan. A similar proportion say they do not know if they have a plan (3.7%). The vast majority of patients (93.1%) say they do not have a written care plan.