It is therefore essential that health and social care professionals find effective ways to communicate during remote appointments.
Here are some tips provided by Action on Hearing Loss:
- Instead of using the telephone, if possible, use video conferencing tools.
- Some video conferencing platforms have 'live captioning' - this is where the software turns the spoken word into captioned text.
- There are national relay services you can use, such as RelayUK for people with hearing loss.
- Check if the person you are talking to is wearing a hearing aid and that it is working correctly. If not, contact your local audiology department for advice or a personal listener to amplify sound.
- There are live speech-to-text apps, although the accuracy cannot be guaranteed, such as Live Transcribe (available on Android and iPhone devices). If you use these always make sure you check the patients understanding.
- There are video relay services, such as InterpreterNow, for British Sign Language users.