Increasing problems seen in people’s complaints has led to the Local Government and Social Care Ombudsman making more wider service improvement recommendations to councils in 2019-20 than ever before.
Detailed in its Annual Review of Local Government Complaints, the Ombudsman has made more than 1,600 recommendations to improve services for the wider public. This is up 12% on the previous year.
An interactive map, where you can check the performance of your local authority
You may also be interested in Healthwatch Engalnd research on creating a learning culture from social care complaints reporting published in August 2019.