Volunteers with us an Authorised Representative, she says
I wanted to support local people (especially the more vulnerable and less able, who are often not heard) to voice their views and opinions about the NHS and social care services they use.
I have been involved in a wide variety of projects which this year included: collating a draft report about respite care services from completed questionnaires, where family carers and the people they cared for were asked about their experiences. Visits to care homes; talking to service users, carers, relatives and staff and observing care.
Personally, I enjoy being part of the team at Healthwatch Coventry, working towards making a positive difference to services used by local people and engaging with people from all walks of life. As an individual, I feel that I have a greater respect for others and I more fully understand the importance of listening to and valuing the opinions of other people.
Gillian, Authorised Representative volunteer
I have been volunteering for Healthwatch Coventry for 6 years. I heard about the role online.
Volunteering with Healthwatch on a Monday morning helps me to structure my week. Healthwatch has helped me maintain my self-confidence now I am retired, by proving to myself that I can still do a professional job in a professional organisation. I enjoy working in the office.
My volunteering role has also helped me keep my computer skills up to date and it gets me out of “my retirement bubble” and reminds me how other people live. I have also learnt a great deal about Healthwatch.
Martin, Admin Volunteer
The importance of volunteers
Help people in your community have their say on health and social care
Many of our volunteers spend time in our community finding out what people think of local services and raising awareness of Healthwatch.
Help improve local services
We train some of our volunteers to visit health and social care services and report on people's experiences. You might be observing the service, gathering the views of patients, residents and staff, and contributing to reports which highlight your findings.