Review of Adult Social Care Complaints

The Local Government and Social Care Ombudsman has found problems in nearly two out of every three adult social care complaints it has investigated in the past year.

The Ombudsman’s Annual Review of Adult Social Care Complaints has revealed it is investigating a greater proportion of complaints than previous years – and finding fault on average in 66% of cases.

In some casework areas – including those about fees and charging for care – the Ombudsman has upheld nearly three-quarters of investigations (73%).

The Ombudsman can investigate complaints about all adult social care in England, and has had the responsibility of investigating complaints about privately funded care, since 2010. In that time, the uphold rate has increased from 43% to 66%.

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