Racial disparity in people raising concerns about their care

Research from the Care Quality Commission reveals those from a black and minority ethnic (BME) background are less likely than those from a non-BME background to raise concerns about the standard of care they receive.

The research looked at people in England who have had experience of health or social care in the last 5 years, either as a patient or carer. The findings for people with a mental health problem show:

  • almost half of BME people (48%) have wanted to raise concerns about mental health services (compared to 13% of non-BME people)
  • 84% of BME people have also wanted to raise concerns or make complaints about the standard of their care more generally (compared to 63% of non-BME people)

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