'Outstanding' GP practices understand their patients' needs

A new report from CQC found that general practices with the highest ratings for quality and safety are proactive about understanding the needs of their patients.

National Director of Healthwatch England, Imelda Redmond said: “GPs are the frontline of the NHS, so it is encouraging to see most practices coping well with current pressures and continuing to provide their patients with good quality care.  There is still variation in places, but as the CQC’s report underlines, one of the best ways practices can improve is to welcome and recognise the importance of patient feedback. This includes dealing with people’s complaints compassionately and learning from when things go wrong.

Find out more about the report and response from Healthwatch England