The Care Quality Commission have published a report looking back at the 20 Local System Reviews conducted over the last year, including Coventry. The reviews concentrated on support for older people and emphasised the importance of local areas doing what they can to help people keep well, ensure any stay in hospital is kept to a minimum and that when people return home they are given the right support to help them recover.
The recommendations in the final report set out steps that would see local areas become more joined-up, building a case for services to be commissioned, funded and regulated as a single service.
Imelda Redmond, CBE, National Director of Healthwatch, said:
“From the public’s perspective, hospitals, GPs and community care are all just part of one big healthcare system. We know that the best experiences of care come when doctors, nurses and care staff all work together with people and their families and provide joined-up support.
“Services should be organised around people and these reviews also show what can happen when they aren’t, leading to poor care and a distressing experience for people. It’s really important that everyone involved in designing and providing health and care services listen to people’s views.
“Health and care services face some huge challenges. If they are going to rise to the occasion then the views and experiences of people using hospitals, GPs and care services need to be right at the heart of how services are planned and delivered.”