Hospital services

Communication with patients on hospital wards

Healthwatch Coventry carried out visits to 9 wards at University Hospitals Coventry and Warwickshire site at Walsgrave Coventry. We talked to patients, staff and made observations to understand how ward staff adapt communication for patients who have hearing or visual impariments or who do not speak English.

Our report give our findings and recommendation and includes and action plan from UHCW in response

Download report Patient centred communication on hospital wards - Full Report (October 2017) - 1 MB

Download report Patient centred communication on hospital wards - Summary Report (October 2017) - 473 KB

Routes for patients and carers to raise concerns with UHCW Coventry

A series of enter and view visits have been completed at UHCW to talk to people waiting in out-patient areas about raising a concern at the hospital. We asked 155 people what they would do if they were unhappy with anything at the hospital.

Download the Healthwatch report on the investigation into routes for patients and carers to raise concerns with UHCW Coventry review of hospital complaints system


Access to University Hospital Coventry and Warwickshire (UHCW)

An 'Enter and View' visit over six working days and gathered 641 survey responses through guided and hand out questionnaires. Volunteers and staff also carried out hourly observations on the roads on the hospital site. 14 key recommendations for improvements were made. 

Healthwatch Coventry sits on the Trust's Sustainable Transport Group to follow these recommendations up. The Trust Has made significant changes to the layout  of the site in order to improve traffic flow and increase the number of bus stands. A further phase next will build decked car parks to provide more spaces.

Finding your way around the hospital

We are pleased the University Hospital Coventry has put in new signage in the hospital entrance and corridors to help address concerns about it being difficult to navigate the hospital and the accessibility of the old signage for visually impaired people. A few years ago we did a survey to identify places in the hospital it was particularly difficult to find.