Review of information for patients and the public about Coventry GP practices
Healthwatch reviewed patient information about GP services in order to see where this can be improved and promote good practice. We looked at practice websites, the NHS Choices website and practice leaflets.
GP Quality in Coventry - what people think good is
Healthwatch gathered the views of 271 local people through two surveys, visits to the Walk-in-Centre, and focus groups with community groups about what local people though made a good quality GP service. We also had conversations with a selection of practice managers.
Rich information was gathered about what people value from GP service including continuity of personal relationship, the local nature of services and value of continuity of care for many. Healthwatch has made 9 recommendations for action.
GP good practice in managing appointments
- Download the leaflet GP appointments good practice leaflet (PDF document 237 KB)