GP services

Review of information for patients and the public about Coventry GP practices

Healthwatch reviewed patient information about GP services in order to see where this can be improved and promote  good practice. We looked at practice websites, the NHS Choices website and practice leaflets.

Download Healthwatch Coventry Review of information for patients and the public about Coventry GP practices  PDF document (563KB)


GP Quality in Coventry - what people think good is

Healthwatch gathered the views of 271 local people through two surveys, visits to the Walk-in-Centre, and focus groups with community groups about what local people though made a good quality GP service.  We also had conversations with a selection of practice managers.

Rich information was gathered about what people value  from GP service  including continuity of personal relationship, the local nature of services and value of  continuity of care for many. Healthwatch has made 9 recommendations for action.

Download Healthwatch Coventry report on GP Quality in Coventry: what is important to local people 2015 (PDF document 718 KB)

Download Healthwatch Coventry summary report on GP Quality in Coventry: what is important to local people 2015 (PDF 164  KB)


GP good practice in managing appointments